If you are unable to log in and use OneDrive online, the solutions provided in this article will assist you in resolving this issue. There are several possible causes for being unable to log in and use OneDrive online, such as an incorrect username or password, internet connectivity problems, browser cache and cookies issues, etc.
Unable to log in and use OneDrive online
If you are facing difficulties in loggin in and using OneDrive online, follow these steps to resolve the issue. Prior to proceeding, we recommend temporarily disabling your antivirus or firewall software. At times, antivirus or firewall software may block access to certain websites. In the case of OneDrive, this is likely a false positive flag triggered by your antivirus or firewall software and can be avoided.
- Check your internet connection
- Try accessing OneDrive in a private window
- Clear your browser’s cache and cookies
- Sign in to OneDrive using a different web browser
- Reset your web browser
Let’s get started.
1] Check your internet connection
Poor internet connection can cause log in issues with OneDrive. Therefore, the first step is to check your internet connectivity. Try switching to a different network connection (if available) or connect your computer to your mobile data using a mobile hotspot. Alternatively, you can connect your system to the internet using an Ethernet cable (if available) and observe if it resolves the issue.
2] Try accessing OneDrive in a private window
Logging in to OneDrive in a private or incognito window may resolve the issue. When you visit a website, your browser stores session information in the form of cache and cookies. Occasionally, this information becomes corrupted, leading to various issues. This may be the case in your situation. Try logging in to OneDrive using a private or incognito window and check if the problem persists.
Firefox users can use the Ctrl + Shift + P keys to launch private mode. If you are using Chrome or Edge, you need to use the Ctrl + Shift + N keys for the same purpose.
Fix: OneDrive sign in error 0x8004de69
Some users have reported resolving this issue by clearing their browser’s cache and cookies. This action will remove any corrupted cache and cookies that may be preventing you from logging in to OneDrive in your web browser. Try clearing your browser’s cache and cookies and check if it helps.
4] Sign in to OneDrive using a different web browser
You can also try logging in to OneDrive using a different web browser, as sometimes issues are specific to a particular browser. This will help determine if your browser is causing login issues.
5] Reset your web browser
Issues associated with a particular web browser can often be resolved by resetting the browser to its default settings. If you are still unable to access OneDrive online, we suggest resetting your web browser to its default settings.
Resetting Firefox, Chrome, or Edge web browser will not delete your bookmarks and saved passwords. However, before proceeding, sign in to your browser to sync your bookmarks with the cloud. Otherwise, you may lose them.
Read next: How to check OneDrive Storage on a PC or Mobile.
Can I only use OneDrive online?
You can use OneDrive online via your web browser or on your PC by installing the OneDrive application. In both cases, you need to log in to OneDrive using your Microsoft account credentials.
I hope the above solutions help resolve your issue.
Can everyone access OneDrive?
No, not everyone can access OneDrive unless you choose to share it with others. This means that your OneDrive files are private and exclusive to you. OneDrive is a cloud storage service available to users with a Microsoft account. To access OneDrive, you need to create a Microsoft account or log in to OneDrive using your existing Microsoft account credentials.
Read next: OneDrive files not showing on another computer.