If you are unable to access the Chrome Web Store or if it is not functioning properly, this article will provide solutions to fix the issue.
How can I access Chrome Web Store?
To access or utilize the Chrome Web Store, click on the menu button with three dots. After that, navigate to the Extensions section and select the Visit Chrome Web Store option. Alternatively, you can also enter https://chrome.google.com/webstore in the address bar to access the Chrome Web Store.
However, some users have reported difficulties in opening the Chrome Web Store in their browser. Many have mentioned their inability to add new extensions, and that the Store is malfunctioning.
Chrome Web Store not accessible or functioning
If you are experiencing issues with the Chrome Web Store such as inability to access or install new extensions on Windows, the following solutions can help you resolve the problem:
- Ensure that Chrome is up-to-date.
- Check if you are browsing in an Incognito or guest window.
- Clear the browser cache and cookies.
- Login to the Chrome Web Store using the same account as Chrome.
- Disable problematic extensions.
- Contact your administrator (if applicable).
- Attempt to reach out to the developer of the extension causing issues.
1] Ensure that Chrome is up-to-date
If you encounter issues while installing a new extension or theme from the Chrome Web Store, it is possible that you are using an outdated version of Chrome. This problem commonly occurs with an outdated Chrome browser. Therefore, if this situation applies to you, update Chrome to the latest version and check if the Chrome Web Store functions correctly.
Here is how you can update the Chrome browser on Windows:
- In Chrome, click on the menu button with three dots located at the top right corner.
- Next, select the Help option and click on the About Google Chrome option.
- Chrome will automatically check for new updates and download & install them.
- After the installation is complete, relaunch Chrome. Then, check if the problem has been resolved.
2] Check if you are browsing in an Incognito or guest window
If you are using Chrome in an Incognito or guest window, you will not be able to add new extensions to your browser. Therefore, exit the incognito mode and attempt to install the desired extensions again.
Corrupted or outdated browsing data such as cache and cookies can also trigger these issues. If the situation is applicable, you can resolve the problem by clearing the cache and cookies data in Chrome. Follow these steps:
- Launch Chrome and click on the menu button with three dots.
- Next, select the More tools option and choose Clear browsing data.
- Check the boxes for Cookies and other site data as well as Cached images and files.
- Ensure the Time range is set to All time.
- Click the Clear data button and wait for the process to complete.
- Finally, reopen the Chrome Web Store and check if it is now functioning properly.
4] Login to the Chrome Web Store with the same account as Chrome
If you are unable to view extensions, themes, or apps on the Chrome Web Store, or face difficulties in installing extensions, ensure that you are logged into the Chrome Web Store using the same account that you have used to log into Chrome. Follow these steps:
Open the Chrome Web Store and check the email address displayed in the top-right corner. If it matches the email account used to sign into Chrome, skip this fix.
If the account differs, click on the email address and select the Sign in with another account option. Now, choose the same email address associated with your Chrome account and follow the on-screen instructions to complete the sign-in process.
Once completed, reopen the Chrome Web Store and see if the problem has been resolved.
Read: Google Chrome is Freezing or Crashing on Windows.
5] Disable problematic extensions
There might be suspicious or problematic extensions installed in Chrome that interfere with the installation of new extensions. If applicable, you can disable such extensions and attempt to install new extensions, themes, or apps from the Chrome Web Store again.
To disable extensions, click on the menu button with three dots and select the Extensions > Manage Extensions option. Next, disable the toggle associated with a suspicious extension/theme to disable it, or click on the Remove button to uninstall it permanently.
Read: Fix Google Chrome screen flickering issue on Windows.
6] Contact your administrator (if applicable)
If you encounter this issue with your work or school account, you need to contact your Google Workspace administrator. Your administrator might have restricted you from installing new extensions, themes, and apps in Chrome, causing you to face difficulties in adding new extensions to your Chrome browser. Therefore, reach out to your administrator and explain the issue you are facing. The administrator should be able to resolve the problem for you.
7] Try contacting the developer of the problematic extension
If you are facing this issue with specific extensions, apps, or themes on the Chrome Web Store, you can reach out to the respective developer for assistance.
To do so, open the Chrome Web Store and navigate to the page of the problematic extension, theme, or app. Then, go to the Support tab and click on the Contact the publisher button. Fill out the form describing the problem you are experiencing.
You can also scroll down to the Additional Information section, click on the Contact the developer option, and use your default mail app to send an email describing the issue you are facing. The developer’s team should provide troubleshooting tips and assistance.
Hope these solutions help!
How can I reset Chrome Web Store?
If you are encountering issues with the Chrome Web Store, you can reset it by resetting your Chrome browser. To do this, click on the menu button with three dots and select the Settings option. In the Settings page, go to the Reset settings tab and click on the Reset settings to their original defaults option. Confirm the process by clicking the Reset settings button. This action will reset your Chrome settings and disable all extensions.
Now read: Chrome crashes or freezes when downloading a file.