Bitdefender Safepay is malfunctioning on Windows 11/10

Bitdefender Safepay is a feature of Bitdefender antivirus that safeguards users from various threats aimed at their banking information when visiting a bank’s website. Bitdefender Safepay automatically launches every time a user opens a bank’s website in their web browser. However, if for any reason, Bitdefender Safepay is not functioning on your Windows 11/10 PC, the following solutions offered in this article can assist you.

What causes Safepay to malfunction?

If Safepay is not functioning on your system, it is possible that you may have disabled it in the Bitdefender settings. Another reason for this issue could be a corrupted Bitdefender installation. In this case, you can try completely uninstalling and reinstalling it.

Solutions for Bitdefender Safepay not working on Windows 11/10

If Bitdefender Safepay isn’t working on your Windows 11/10 computer, you can try the following solutions:

1. Check Bitdefender Safepay Settings
2. Add the bank’s website to Bitdefender Safepay bookmarks
3. Use a different web browser
4. Repair Bitdefender antivirus

Let’s explore each of these solutions in detail.

1] Check Bitdefender Safepay Settings

Start by checking the Bitdefender Safepay settings. It’s possible that you accidentally disabled Bitdefender Safepay, preventing it from functioning when you visit a bank’s website.

Follow these instructions:

1. Launch Bitdefender antivirus.
2. Select the Privacy option from the side panel.
3. Click on Settings under Safepay.
4. Go to the Settings tab.
5. Enable the Automatically open Bitdefender Safepay toggle.

If you want Bitdefender to notify you to enable Safepay when visiting a bank’s website, you can also turn on the Safepay notifications option.

2] Add the bank’s website to Bitdefender Safepay bookmarks

You can bookmark the bank’s website in Bitdefender Safepay. Use the steps below:

1. Launch Bitdefender antivirus.
2. Select Privacy, then choose Settings under Safepay.
3. Click the Launch Safepay button on the Safepay tab.
4. The Bitdefender Safepay window will open. Type the bank’s URL or name in the address bar to visit the bank’s website.
5. Click the Start icon in the address bar. A new tab will open in the Safepay window to add the website to your bookmarks list.
6. Check the Automatically open in Safepay checkbox, then click Create.
7. Exit Safepay.

Now, every time you visit the bookmarked website in your web browser, Bitdefender will automatically open it in the Safepay window.

3] Use a different web browser

Have you tried using a different web browser? If not, visit the bank’s website in another web browser and check if Bitdefender Safepay launches automatically. If it does, then the issue lies with that specific web browser. In such cases, try clearing the cache and cookies in your browser. Press Ctrl + Shift + Delete to open the Clear History popup in your browser. This shortcut works in most web browsers and allows you to delete browsing history, cache, cookies, and other browsing data.

If clearing the cache and cookies does not resolve the issue, try uninstalling and reinstalling the affected web browser.

4] Repair Bitdefender antivirus

You can repair Bitdefender antivirus by reinstalling it, which does not require a complete uninstallation. This process can resolve various issues. Follow the steps below to repair Bitdefender antivirus:

1. Open your Windows 11/10 Settings.
2. Navigate to Apps > Installed apps or Apps > Apps & features, depending on the available option in your Settings.
3. Locate Bitdefender Total Security or the version of Bitdefender you have installed.
4. Click on the three dots and select Uninstall. Confirm by selecting Yes in the UAC prompt.
5. Choose Reinstall.

The above steps will reinstall Bitdefender antivirus on your system, automatically applying your product settings after reinstallation. Restart your computer if necessary. The problem should now be resolved.

If the issue persists, contact Bitdefender support for further assistance.

Read: How to Pause or Turn Off Bitdefender in Windows.

Is Bitdefender compatible with Windows 11?

Yes, Bitdefender is compatible with Windows 11. You need to purchase the required version of Bitdefender from the official website and install it on your system.

That’s all. Hopefully, these solutions have been helpful.

Read next: Bitdefender VPN not working on Windows.